Terms & Conditions

This page sets out the Terms & Conditions ("Terms") governing your use of the Aluxbound website, mobile application, and services, and the booking of any travel arrangement through Aluxbound ("we," "us," "the Company," "Aluxbound"). Aluxbound is published and maintained by Mukul Dhankhar, based in Maharashtra, India.

By accessing our website or app, or by booking any service with us, you ("the Client," "User," "you") confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our website or services. Your rights and obligations with respect to any service provided by Aluxbound are limited to the scope of this agreement.

These Terms should be read together with our Cancellation Policy and Privacy Policy, both of which form part of this agreement by reference. Where this document and either of those policies address the same subject in more detail, the more specific policy governs that subject.

1. Definitions & Interpretation

"Booking" means any confirmed reservation of a travel service made through Aluxbound.
"Service Provider" / "Supplier" means any airline, hotel, resort, cruise line, yacht or jet charter operator, tour operator, transport company, or other independent third party that delivers the actual travel service forming part of your Booking.
"Booking Confirmation" means the document or communication issued by us confirming the details of your reservation.
"Days" means calendar days unless expressly stated as "business days." All notice periods under these Terms are calculated up to 11:59 PM IST on the relevant date, unless otherwise specified. (Cancellation and amendment timelines specifically are governed by our Cancellation Policy.)

Headings in these Terms are for convenience only and do not affect interpretation.

2. Our Role

Aluxbound is a travel curation and booking company, acting as an intermediary to arrange for you to enter into a contract with the applicable Service Provider for each component of your itinerary. We do not own, operate, or control any airline, hotel, cruise line, transport company, or charter operator.

Except as expressly set out in these Terms or as required by applicable law, we are not principally liable to you for the provision of services by any Service Provider. Your Booking is subject to these Terms as well as the specific terms of the Service Provider you contract with, which may limit or exclude that Service Provider's own liability to you.

(For details on how this affects cancellations, refunds, and disruptions caused by a Service Provider, see our Cancellation Policy.)

3. Eligibility & Account Use

You must be at least 18 years of age and possess the legal capacity to enter into a binding contract to make a Booking with us.
Where you make a Booking on behalf of other travelers, including family members or minors, you confirm that you are authorized to do so and that all details provided are accurate.
You are responsible for maintaining the confidentiality of any account credentials used on our website or app, and for all activity that occurs under your account.

4. Traveler Responsibilities

You are solely responsible for ensuring that you and all travelers on your Booking hold valid passports, visas, permits, and any other travel documentation required for your itinerary, and that such documents meet the validity requirements of each destination and transit country.
You are responsible for being aware of and complying with health requirements, vaccination mandates, customs regulations, and any other entry conditions applicable to your journey.
We are not liable for any loss, denied boarding, denied entry, or cancellation arising from incomplete, invalid, or expired travel documentation, or from your failure to meet any entry requirement. Where such a situation results in a cancellation, our Cancellation Policy applies.
You must notify us promptly of any special requirements, medical conditions, or accessibility needs that may affect your travel arrangements, so that we may communicate these to the relevant Service Provider on a best-efforts basis.

5. Pricing & Quotations

ALUXBOUND operates on a customized, inquiry-based pricing model. We do not offer fixed prices for our travel packages or services, as each itinerary is individually designed according to the client's destination, travel dates, duration, number of travellers, accommodation preferences, transportation requirements, activities, inclusions and availability.

All prices are provided through personalized quotations based on the specific requirements of the client. The applicable price, inclusions and terms are communicated to the client before payment is requested.
Prices quoted are subject to availability and may change until the booking is confirmed. A booking shall be considered confirmed only upon receipt of the required payment and confirmation from the relevant service provider(s).
Payments for confirmed bookings may be collected through secure payment links or other payment methods provided by ALUXBOUND.
Prices may be affected by currency fluctuations, fuel surcharges, government taxes, or changes imposed by the relevant Service Provider. Where a price increase occurs after your Booking is confirmed, we will notify you in writing with a clear explanation and calculation of the change, in accordance with applicable consumer protection law.
Any promotional offer, discount, or complimentary upgrade is subject to availability and may be withdrawn or modified at our discretion, without prior notice, unless already confirmed as part of your Booking.

6. Payment Terms

Payments must be made in accordance with the payment schedule communicated to you at the time of Booking, including any deposit and balance payment due dates. Failure to make payment by the specified date may result in cancellation of your Booking in accordance with our Cancellation Policy.
We accept payments only from the traveler's own account or a payment method the traveler is authorized to use. We reserve the right to request supporting documentation to verify the source of payment, particularly for high-value bookings, in line with applicable anti-money laundering and know-your-customer regulations.
All applicable taxes, including GST and Tax Collected at Source (TCS) on foreign remittances or overseas tour packages, will be charged in addition to the package price as required by law. Once such taxes have been deposited with the relevant government authority, they are non-refundable, even where the underlying Booking is cancelled or refunded.
Refunds, where applicable, will only be processed to the original source of payment. We do not process refunds to third-party accounts or alternate payment methods.
Currency conversion charges, international transaction fees, or payment gateway charges levied by your bank or card issuer are outside our control and are not reimbursed by us.
You agree to contact our support team directly to resolve any billing concern before initiating a chargeback or dispute with your bank or card issuer. Raising a chargeback for amounts that have already been paid out to a Service Provider on your behalf may result in the suspension of your account and recovery action against you for any resulting loss to us.

7. Amendments & Non-Transferability

Bookings are personal to the traveler(s) named at the time of confirmation and are not transferable to another individual unless expressly agreed by us and the relevant Service Provider in writing, and subject to any transfer fee or condition imposed by that Service Provider. Requests for date changes, name corrections, or itinerary amendments are handled in accordance with our Cancellation Policy and the specific terms of the relevant Service Provider.

8. Cancellations & Refunds

Cancellations, refunds, refund timelines, group-booking recalculations, disruptions caused by a Service Provider, Force Majeure handling, and any discretionary exceptions are all governed by our separate Cancellation Policy, which forms part of these Terms by reference.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

Our total liability to you, whether arising in contract, tort (including negligence), or otherwise, in connection with any Booking or use of our website or services, shall not exceed the total service fees paid by you to Aluxbound for that Booking.
We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of enjoyment, loss of income, or additional expenses incurred as a result of any delay, cancellation, or disruption to your travel arrangements.
We shall not be liable for any loss or damage that, based on the information available to us at the time of Booking, we could not reasonably have foreseen.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our own negligence, or for fraud.

10. Claims & Complaints Procedure

If you experience any issue with a Service Provider during your trip, you must notify that Service Provider directly at the earliest opportunity to give them a reasonable chance to resolve it, and should also notify our concierge team as soon as reasonably possible. Any claim relating to your Booking should be submitted to us in writing within 30 calendar days of the completion of your trip, along with any supporting documentation. Claims submitted after this period may not be considered, except where a longer period is required by applicable law or the claim concerns a non-waivable statutory right.

11. Indemnification

You agree to indemnify and hold harmless Aluxbound, its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any Service Provider's terms and conditions; (c) any inaccurate or misleading information you provide to us; or (d) your misuse of our website, app, or services.

12. Intellectual Property

All content on our website and app — including text, images, logos, itineraries, graphics, and software — is the property of Aluxbound or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from this content without our prior written consent, except for your own personal, non-commercial use in connection with a Booking.

13. Website Use

You agree to use our website and app only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, this website by any third party.
We may suspend or terminate your access to our website or app if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused our services.
We do not guarantee that our website or app will be uninterrupted, error-free, or free from viruses or other harmful components, and we accept no liability for any loss arising from your use of our website or app beyond what is required by applicable law.

14. Third-Party Links & Partner Services

Our website may contain links to third-party websites, including those of Service Providers, insurance partners, or payment processors. We are not responsible for the content, accuracy, or terms of these third-party sites. Where such a partner processes your personal data, their own privacy policy governs that processing, as noted in our Privacy Policy.

15. Communications

By providing your contact details, you consent to receive Booking-related communications from us via email, SMS, WhatsApp, or phone call, including confirmations, itinerary updates, and payment reminders. These transactional communications cannot be opted out of while a Booking remains active, since they are necessary to service it. (For how we handle your personal data more broadly, including marketing preferences and cookie controls, see our Privacy Policy.)

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms, a Booking, or the services provided by Aluxbound shall first be raised with our concierge or support team for resolution.
If a dispute cannot be resolved amicably within 30 calendar days, either party may refer it to binding arbitration conducted by a sole arbitrator, seated in Maharashtra, in accordance with the applicable arbitration laws of India. The arbitration proceedings shall be conducted in the English language.
Either party may seek interim or urgent relief from a court of competent jurisdiction in Maharashtra where necessary to protect its rights, pending the outcome of arbitration.
Subject to the arbitration provisions above, the courts of Maharashtra, India shall have exclusive jurisdiction over any matter not required to be arbitrated.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions of these Terms shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation Policy, and any Booking Confirmation or Service Provider terms referenced herein, constitute the entire agreement between you and Aluxbound with respect to your use of our website and services, and supersede any prior agreements or understandings, whether written or oral.

19. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time, at our sole discretion, without prior notice. The version of these Terms in effect at the time of your Booking will govern that specific Booking. Continued use of our website or services after any change constitutes your acceptance of the revised Terms.

20. Contact Us

For any questions regarding these Terms, please contact us at: connect@aluxbound.com